EXCHANGE & RETURN POLICY

Eligibility

At NZ.officials,our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).

Any article purchased online can be exchanged from our online store within 7 days, once the article has been delivered, given that the customer has proof of purchase

Please note that articles purchased on discount or on sale are not eligible for exchange.

Proof of Purchase

This includes the online order confirmation email

Conditions for Exchange

Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and within 7 seven days of purchase. You will be required to share proof if you have received an article that is defective, in wrong size, or is incorrect. In case of HOME article exchange, it should be in NZ.official’s original HOME packing. Similarly, articles that are delivered in boxes must be returned with their original packaging

Online Exchange Process

Please contact our customer service department by emailing us at [email protected] or you can call us at +92 329 6962107. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

It usually takes 7-10 days to complete the online exchange process after it has been verified.

RETURN POLICY

If you need to return an item, please follow our return policy:

• Return requests must be made within 7 days of receiving your order
• The item(s) must be unused and have all tags intact
• provide proof of your order, such as an order confirmation email
• Returns are accepted only if incorrect or damaged items were delivered

RETURN PROCESS

Contact our customer service team to initiate a return request. You can email us at [email protected] or call us at +92 329 6962107

We will arrange for the item(s) to be picked up from your doorstep

Once we receive and verify the item(s), we will issue a credit voucher of the same value which can be used for online store ONLY

PAYMENTS

For your convenience, we offer multiple payment methods that are secure and encrypted

Cash On Delivery

COD is available for nationwide orders

You will have to pay the required amount in cash at the time of the delivery to the courier

Online payment

Through jazzcash for nationwide orders

You will have to pay the required amount through jazzcash in advance